Through the quantify exercise﹣together with your colleagues on both sides of the Atlantic﹣you have identified and quantified the influence of the topic Feedback on the success of your collaboration. It is now time to understand that influence. This is the basis for combining the respective approaches.
Step 1 – Respond
Go to the topic Feedback and respond to its survey and case study under Discuss. Respond in English. If that is your native language, express yourself in clear, straightforward English, keeping in mind that many participants speak and read English as a second language. If English is not your native language, you are not alone in the international business context. Don’t worry about writing in perfect English. Keep it simple.
Step 2 – Reflect
You have responded to the survey and case study. Now read and reflect on the responses from your culture, as well as on the responses from the other culture. The responses may include those from other CI members.
Look first for the way of thinking within the two respective cultures. Then look for the differences between those ways of thinking. And remember, similarities are good, differences are better. In differences lie the opportunity to combine cultural approaches.
Step 3 – Learn
Finally, read CI’s research-based analysis about Feedback. Approach describes the pattern of how the two cultures think. Under Examples you have pieces that make up those patterns. View is how one culture‘s approach can be (mis)perceived by the other culture. Advice contains CI’s thoughts on how to anticipate and prevent those (mis)perceptions.
You responded to the survey and case study. You then read and reflected on the responses from your culture and the other culture. Your eyes are focused on identifying patterns in thinking.
Then you read CI’s research-based analysis about Feedback. Approach contrasts patterns of thought. The Examples describe those patterns. View is about misperceptions. Advice is how to anticipate the misperceptions.
Step 4 – Deepen
Under Discuss read the Stories about the topic Feedback. Then read the questions and answers uploaded to Ask CI. Both of these provide more insight into how the two cultures approach Feedback.
Step 5 – Discuss
Now enter into a discussion with colleagues from both cultures. The questions below might be helpful. Who participates in that discussion, how it is structured, and the mode of communication used, is your decision as a team.
In your culture, when is negative feedback taken personally? When is it not taken personally?
Can you remember when you received praise which really motivated you? Or when you praised someone and it had a motivating effect on them?
Voicing criticism is sensitive in any culture. In your culture, when is it absolutely necessary? How should it be communicated?
When is it appropriate to criticize another person in the presence of other people? When is it helpful? When is it destructive?
Explain to your colleague the scoring system in two non-business contexts of your culture. What is the logic behind the system?
You responded to the survey and case study on Feedback. You read and reflected on CI’s research-based analysis on the topic. Stories and Ask CI gave you additional insight. After that you engaged in discussion with colleagues from both cultures.
You now understand key cultural differences between Germans and Americans when it comes to Feedback. You and your colleagues are ready to apply that understanding by combining your respective approaches to Feedback.
Step 6 – Formulate
Feedback is of critical importance not only within an organization, but also in that organization’s daily interactions with customers and suppliers, whether they be company-internal or -external. In other words, within its business ecosystem.
Create an apply-team within your culture. Based on your newly gained insights, formulate a combined approach to Feedback. Write in simple, clear English how the two approaches﹣German and American﹣could be combined. Take the following steps:
1. Review the key success factors you identified in the quantification.
2. In which areas it is essential that the organization gives and receives feedback effectively?
3. How should the organization give and receive that feedback?
Step 7 – Prepare
Send your proposal to your colleagues in the apply-team on the other side of the Atlantic. You will receive their proposal. Study it carefully, first individually and then as a team. Prepare to engage in discussion and decision with your colleagues from the other apply-team.
Step 8 – Apply
Go into the apply-workshop with a clear and open mind, and with the determination to convert cultural differences from a liability into an asset. Your mission is to find the best way to combine the inherent strengths in the German and the American approaches to Feedback.