Germans are accustomed to concrete, precise questions. Before they formally inquire about something, they think about what information they need in order to formulate the question properly. German questions are informed questions.
Germans don’t like to respond to – or even bother rejecting – questions which are easily and quickly answered by the person posing the question. They assume that the inquirer has already done at least a minimal amount of research before contacting a person or institution for additional information.
Germans also structure their questions in a logical way: general first, then specific. If one question is dependent on the response to another, they will link them.
Particularly when it comes to written correspondence, Germans structure their questions precisely and carefully, including many if not all of their questions at once. They aim to avoid unnecessary back and forth communication.
Whether verbal or written, when Germans inquire about something they are seeking concrete, clear and accurate responses. Ambiguity – lack of clarity – increases the risk of making a wrong decision.